Privacy Policy

1. Introduction

DineNerve (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, place orders, make reservations, or interact with our services (collectively, the “Services”).

2. Information we collect

• Account & contact data: name, email address, phone number, and delivery or billing addresses you provide.
• Transaction data: order history, reservation details, payment method type (we do not store full card numbers on our servers when processing is handled by a payment partner).
• Technical data: IP address, browser type, device information, and approximate location derived from IP, used for security and analytics.
• Communications: messages you send through contact forms, feedback, or customer support.

3. How we use your information

We use the information we collect to operate and improve the Services, process orders and reservations, authenticate users, communicate with you about your account or transactions, personalize your experience, comply with legal obligations, detect and prevent fraud or abuse, and analyze usage in aggregate to improve our restaurants and digital experiences.

4. Cookies & similar technologies

We use cookies and similar technologies to remember preferences, maintain secure sessions, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may limit certain features (for example, staying signed in).

5. Sharing of information

We may share information with service providers who assist us with hosting, analytics, payments, email delivery, or customer support, subject to confidentiality and data-processing terms. We may disclose information if required by law or to protect the rights, safety, or property of our guests, staff, or the public. We do not sell your personal information.

6. Data retention & security

We retain information only as long as necessary for the purposes described in this policy and as required by law. We implement appropriate technical and organizational measures to protect personal data; however, no method of transmission over the Internet is completely secure.

7. Your choices & rights

Depending on your location, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may opt out of marketing emails by using the unsubscribe link in those messages.

8. Children

Our Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy where permitted by law.

10. Contact us

For privacy-related questions or requests, contact us at hello@dinenerve.com, or visit our Contact page.